An IT operation stabilized high-priority shipments across different countries and regained focus on its core business.
Managing logistics in the IT sector requires the ability to act fast across borders, address regulatory barriers, and maintain service continuity in time-sensitive projects. When equipment doesn’t arrive on time, the consequences are immediate. Certain companies are able to convert that level of exposure into a long-term strategic asset. This is one of those cases.
Customer Challenge
A global ICT services provider, with operations across several continents, needed to reposition and repair hardware in different countries within extremely short timeframes. The business relies on rapid service and international availability to maintain an uninterrupted IT infrastructure for its customers.
Their logistics setup sent components directly to local technicians. However, these technicians were not trained in customs management. This led to repeated shipment holds, missed handovers, and negative outcomes with end customers.
Complexity
The logistics structure was reactive, fragmented, and highly dependent on individuals who lacked the knowledge or skills to manage customs requirements. Improvisation became the norm, drawing operational attention away from the company’s core mission: IT performance. These logistical inefficiencies increased costs and exposure to operational failure. More importantly, they risked long-term business relationships.
Aerodoc Solution
Aerodoc stepped in with a specialized approach. The proposal addressed immediate operational needs and the broader structural challenges of the logistics model. The first step was to implement an Importer of Record (IOR) service, which allowed shipments to clear customs in full compliance without relying on local technicians.
In parallel, Aerodoc proposed positioning inventory in regions with recurring demand through storage and warehousing services. This facilitated the company to reduce freight costs, accelerate delivery, and respond without delay. In time-sensitive scenarios, alternative transport solutions, such as accompanied luggage, were offered to avoid clearance bottlenecks entirely.
Beyond the operational layer, Aerodoc adopted a consultative role. The goal wasn’t only to fulfill an immediate delivery but to stabilize the entire logistics strategy. By rethinking how and where inventory moved, Aerodoc established an operational framework designed to support sustained scalability and agile response over time.
Conclusion
The company was able to shift logistics management to Aerodoc without sacrificing visibility or control. Internal resources were redirected to core operations, thereby reducing the supply chain’s overall risk profile. What began as an urgent logistical challenge became an opportunity to reimagine the entire delivery structure.
At present, the partnership reinforces timely execution and operational stability and also serves as a platform for long-term business growth, supported by a provider with a comprehensive understanding of the customer’s operational and commercial environment.
Contact our team to explore how Aerodoc can support you in reducing delays, simplifying cross-border operations, and building a logistics structure that supports long-term growth.
