A global tech company met 4-hour delivery targets in LATAM with a logistics solution tailored to urgent timelines and cross-border operations.
Delivering tailored logistics solutions is more than just part of our business—it’s the foundation of everything we do. In a region like Latin America, where conditions vary widely from country to country, offering speed and reliability is a must.
We were ready to deliver when a global tech company approached us needing to revamp its logistics operations across multiple countries, each with specific import requirements and last-mile challenges.
We helped them build a logistics network capable of responding to urgent deliveries in under four hours, even outside business hours.
Customer Challenge
Our customer, a fast-growing technology company, was looking to scale its operations across South Africa, Peru, Colombia, Brazil, and other Latin American markets. However, their team faced serious hurdles without an established IOR structure or reliable warehousing partners.
The most pressing need was a logistics setup that could guarantee fast and flexible deliveries, often under tight deadlines and during non-standard hours. They needed a partner who could act quickly, respond locally, and offer full visibility into the operation.
Complexity
The operation required careful coordination across different countries, each with its own customs and delivery conditions. To ensure performance, Aerodoc needed to align internal workflows with the customer’s systems, especially reporting and documentation, and provide a reliable structure for urgent deliveries, even during weekends or late-night hours.
The challenge was not just technical—it required high responsiveness and the ability to integrate processes across borders while maintaining control and speed.
Aerodoc Solution
Aerodoc designed a solution tailored to the customer’s operational flow. We adapted our customer service hours to provide dedicated after-hours support, implemented automated reporting based on their internal systems, and created standardized documentation processes that eliminated delays.
For local deliveries, we leveraged our network of agents across the region to provide fast, dependable service, regardless of the distance or the time of day.
Conclusion
The operation has remained consistent for months, and the customer now considers Aerodoc a strategic partner in their regional logistics. Our presence in Brazil also played a key role in helping them close a new business opportunity, proving once again that when logistics works, growth follows.
This success story is just one example of how Aerodoc delivers far more than transportation. We design logistics strategies that help tech companies expand quickly, efficiently, and confidently.
Contact our team to learn more about how Aerodoc can support your logistics strategy.
