Aerodoc supported a multinational software company in managing the shipment and return of office IT assets across dozens of countries—securely, compliantly, and with full visibility.
Multinational companies with distributed teams face ongoing challenges when managing their IT equipment. Office laptops, test devices, headsets, and other tech assets must move efficiently between borders to support employees, contractors, or field teams.
Aerodoc’s Lifecycle Asset Logistics service was designed precisely for this purpose.
Customer Challenge
One global technology company, focused on software development and digital transformation, needed to move IT equipment to and from offices and remote employees across several countries. This included laptops, headsets, and other essential tools required for day-to-day operations.
The logistics involved onboarding new hires in different regions, sending equipment to relocated staff, and retrieving hardware after project completion or employee offboarding. Their internal Lifecycle Asset Management team was tasked with coordinating these movements—often under tight timelines and complex customs conditions.
Complexity
Each country presented different import/export rules, licensing requirements, and documentation demands. In many locations, the company lacked import capabilities, requiring a partner that could bridge regulatory gaps. Additionally, the internal team needed asset traceability, reporting tools for audit readiness, and operational consistency across all movements—regardless of destination or purpose.
Aerodoc Solution
Aerodoc built a logistics framework aligned with the customer’s internal structure. Through our Importer of Record (IOR) infrastructure and local delivery network, we allowed for compliant shipments and recoveries across dozens of countries. Each movement was managed under clear SLAs and integrated with the customers’ asset tracking tools, maintaining transparency and control at all times.
This service also helped the company improve asset use by rotating devices according to lifecycle policies and maintaining up-to-date hardware in the hands of its teams.
Conclusion
Our support allowed the customer to operate with speed, consistency, and compliance across different countries. By managing logistics around the deployment and recovery of office IT assets, we became a key partner in supporting distributed teams and optimizing equipment use.
Contact our team to learn about how Aerodoc can support your logistics strategy.
