AERODOC STANDARD TERMS & CONDITIONS

1. Scope of Services

Aerodoc acts solely as a logistics coordinator and freight forwarder arranging transportation, customs clearance coordination, warehousing coordination, and related logistics services through a network of carriers, agents, brokers, warehouses, and other service providers.

Unless expressly agreed in writing, Aerodoc does not manufacture, sell, inspect, certify, test, approve, warrant, or guarantee the regulatory compliance, admissibility, marketability, safety, or fitness of any goods.

Aerodoc may perform services directly or through third-party subcontractors selected at Aerodoc’s sole discretion.

Unless expressly agreed in writing, Aerodoc is not the importer of record (IOR), exporter of record (EOR), licensed customs broker, customs bond holder, or legal/regulatory adviser for Customer’s goods.

2. Customer Responsibilities

The Customer is solely responsible for ensuring that goods comply with all laws, regulations, sanctions, export controls, certifications, permits, approvals, registrations, labeling rules, and safety requirements in the countries of origin, transit, and destination.

The Customer must obtain and provide all licenses, permits, certificates, approvals, declarations, and supporting documents required for lawful transportation and customs clearance.

Aerodoc has no duty to verify the legality, sufficiency, completeness, or accuracy of information provided by the Customer and may rely on such information without further inquiry.

3. Quotations, Transit Times and Estimates

All quotations, rates, routing proposals, and transit times are estimates only and are non-binding unless confirmed in writing for a specific shipment.

Transit times are not guaranteed and may be affected by customs inspections, governmental actions, carrier delays, port congestion, labor disruptions, security events, or other circumstances beyond Aerodoc’s control.

4. Import / Export Requirements and Regulatory Changes

Any import, export, licensing, certification, documentation, or regulatory requirements communicated by Aerodoc prior to shipment are based on information available at that time and are provided for informational purposes only.

If import or export requirements change after quotation, booking, dispatch, or arrival of the goods—whether due to legal changes, regulatory interpretation, customs discretion, or enforcement actions—Aerodoc shall have no liability for such changes or their consequences.

5. No Legal, Tax or Regulatory Advice

Aerodoc does not provide legal advice, tax advice, customs law advice, or formal regulatory compliance opinions.

Any information provided by Aerodoc personnel is for informational purposes only and should not be relied upon as legal advice.

6. Advance Funding Requirement

Customer must prepay all duties, taxes, governmental charges, inspection fees, storage charges, demurrage, detention, terminal charges, regulatory fees, penalties, and any other third-party charges unless Aerodoc agrees otherwise in writing.

Aerodoc has no obligation to advance such payments.

7. Credit Terms and Payment

All payment terms are subject to Aerodoc’s onboarding and credit approval process.

Until credit approval is granted, services will be provided on a prepayment basis. Aerodoc reserves the right to require deposits, modify credit terms, or suspend services for non-payment.

8. Regulatory Compliance Disclaimer

Aerodoc cannot and does not guarantee admission, entry, release, or customs clearance of goods.

Aerodoc shall not be liable for customs holds, inspections, penalties, seizures, regulatory delays, or governmental actions affecting shipments.

9. Liability and Limitation of Claims

To the fullest extent permitted by law, Aerodoc shall not be liable for indirect, incidental, punitive, or consequential damages including loss of profits, revenue, market, or business interruption.

Aerodoc’s maximum liability shall be limited to the lesser of:

• (a) the freight and service fees paid to Aerodoc for the shipment giving rise to the claim;
• (b) the declared FOB value of the goods; or
• (c) USD 10,000 per incident.

10. Indemnification

Customer agrees to defend, indemnify, and hold harmless Aerodoc and its officers, employees, agents, contractors, and partners from any claims, damages, penalties, costs, or liabilities arising from the goods, inaccurate documentation, regulatory violations, or breach of these Terms.

11. General Lien

Aerodoc shall have a continuing general lien on any goods, cargo, property, and related documents in its possession as security for all amounts owed by the Customer.

Aerodoc may withhold release of goods or documents until all outstanding amounts are paid in full.

12. Right to Refuse or Suspend Services

Aerodoc reserves the right to refuse, suspend, or terminate services if goods appear to violate laws, sanctions, export controls, safety requirements, or if the Customer fails to meet payment obligations.

13. Force Majeure

Aerodoc shall not be liable for delays or failure to perform caused by events beyond its reasonable control including natural disasters, governmental actions, strikes, war, pandemics, border closures, or transportation disruptions.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Florida, United States of America.

Any dispute shall be brought exclusively in the courts located in Miami-Dade County, Florida.

15. Entire Agreement

These Terms together with any quotation, service confirmation, or written agreement issued by Aerodoc constitute the entire agreement governing the services provided.