Through a software platform that supports data center logistics, users can generate quotes, customize services, and track each stage of the shipment with no room for error.
In an industry where logistical missteps can disrupt critical infrastructure, traceability in the shipment of components, hardware, and equipment is a non-negotiable requirement across the supply chain. For companies involved in data center deployment and the providers responsible for keeping them operational, having a platform that centralizes, simplifies, and safeguards each stage of the process is key. In this context, My Aerodoc has surged as a platform that supports data center logistics with a comprehensive 360° approach.
The portal was developed by Aerodoc—a company specializing in global logistics, Importer of Record (IOR), and Exporter of Record (EOR) services—to meet the logistical demands of those shipping high-turnover tech equipment such as servers, UPS systems, storage modules, cables, switches, or critical spare parts.
Through My Aerodoc, companies can generate instant shipping quotes, select specific services—such as import, export, customs clearance, warehousing, or local delivery—and monitor each request in real-time.
Accurate Documentation to Reduce Risk in Data Center Logistics
This constant visibility benefits both those deploying infrastructure across several countries and those providing technical support, spare parts, or urgent replacements. In either case, reducing delays and documenting every movement is key to maintaining data center uptime.
One of the portal’s advantages is the ability to tailor each request to meet specific needs. Companies can define whether Aerodoc acts as IOR or EOR, add insurance, include local or international transport, and align each shipment with the destination country’s regulations. This level of adaptability helps prevent issues related to customs or tax compliance.
Moreover, the system enables users to input key technical data for each component, including HTS code, country of origin, FOB value, and equipment specifications. This supports strict documentation control and facilitates decisions related to maintenance, temporary repairs, or returns.
Another valuable feature is My Aerodoc’s ability to store frequently used product information, speeding up new requests. This type of automation becomes an asset when operating timelines leave no room for error.
In parallel, the system provides end-to-end traceability. Every stage is recorded and accessible, offering key data to audit processes, plan maintenance, allocate resources, or anticipate disruptions in the technical network.
Solutions for Urgent and Time-Sensitive Deliveries
According to Cecilia Sandoval, Chief of Staff at Aerodoc, the system also includes features designed for urgent scenarios: “My Aerodoc is the central tool through which customers can manage several types of time-sensitive local delivery services. Each service is tailored to the requirements of its destination.”
One such feature is the “Call Out” service, already in use in South Africa and Peru. It enables 24/7 coordination of local deliveries, including outside regular business hours. Once a request is submitted through the portal, the Aerodoc team initiates the operation directly at the destination, without intermediaries.
For situations requiring speed during the workday, the “Rush Order” service is available, guaranteeing delivery within a maximum of four hours. These features are particularly useful for service providers that must address failures with no tolerance for delays.
A storage service is also available, allowing installers and suppliers to keep inventory at strategic locations and conduct local dispatches based on end-customer needs. This approach eliminates the need to rely on international transit for every part or piece of equipment
Return Management and Process Automation
For companies managing equipment under warranty or processing returns, the portal also centralizes Return Merchandise Authorization (RMA) management. Customers submit a request, describe the equipment, outline the reason for the claim, and upload the necessary documentation. Aerodoc then verifies the information, approves or rejects the case, and issues an RMA number, which can be used to track the process within the same system.
At the same time, packaging and shipping instructions are generated, along with automated status updates. This functionality is valuable for teams deploying new equipment and for those managing warranties or refurbishments.
My Aerodoc also keeps inventory records and the exact location of returned equipment up to date, allowing tight operational control and minimizing loss. Once the process is complete, the portal offers a feedback option, closing the loop with a fully digital experience.
Greater Security and Oversight
Looking ahead, Aerodoc is developing integrations between My Aerodoc and customers’ ERP systems. According to Sandoval, this will support automated requests, real-time shipment status updates, and more efficient inventory management.
Additionally, the APPI portal improves the overall value proposition with tools designed for efficient process management. When used alongside My Aerodoc, it allows companies to consolidate operations, access customs documentation, monitor deliveries, manage inventory, and verify regulatory compliance; all from a single interface.
Discover how Aerodoc can help your business operate with precision and reliability across borders. We specialize in logistics for high-value technology.
Contact our team of experts to learn more.
Q&A
- How does My Aerodoc compare to other data center logistics platforms in terms of traceability and automation? Unlike general logistics solutions, My Aerodoc centralizes critical services such as IOR/EOR, regulatory compliance, and urgent delivery management, providing real-time traceability and operational control tailored to the demands of high-value tech infrastructure.
- What are the technical requirements for integrating My Aerodoc with existing ERP systems? Integration requires compatibility with standard APIs and access to ERP modules related to logistics and inventory, enabling automated synchronization of service requests and real-time shipment updates.
- What additional costs are associated with using My Aerodoc’s customized services for data center logistics? Costs vary depending on the selected service—such as IOR handling, storage, or time-sensitive delivery—and destination specifics. The platform provides instant quotes to support accurate financial planning.
- Are there success stories where My Aerodoc enhanced operational efficiency in international data center deployment projects? While the article does not disclose specific case studies, Aerodoc’s presence in demanding markets such as South Africa and Peru demonstrates its ability to reduce lead times and streamline cross-border logistics for mission-critical equipment.
